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Incident Response

We attach great importance to security issues and welcome all security researchers to report potential security vulnerabilities to us to improve the security of our products and services.

Vulnerability Response and Disclosure Process
Recipient
Monitor and assign received vulnerabilities in a timely manner
Verification
Verify the vulnerability and confirm the exploitability and impact
Solution Development
Provide effective fix solutions or risk remediations measures
Affected Scope Confirmation
Investigate and confirm the complete scope of affected products
Release SA
Review and publish the security advisory for the security vulnerability
Report Vulnerabilities
You can report vulnerabilities through email.

The email should include at least the following information:

- Your organization and contact information

- Products and versions affected

- Description of the potential vulnerability

- Information about known exploits

- Disclosure plans

- Additional information, if any

Attention

Although we encourage investigation of potential security breaches, we cannot tolerate any activity that may interfere with legitimate users or may violate applicable computer abuse, cyber security and data protection regulations. Therefore, the following activities are prohibited:

- Modification or destruction of data

- Service disruption or degradation, such as DoS

- Disclosure of personal, proprietary or financial information

Response Time

After receiving the vulnerability you reported, we will send you vulnerability response related information within 48 hours via email. The progress of the vulnerability's solution development will also be continuously updated through email as soon as possible.


*Note: Actual vulnerability response time may vary depending on the risk level and complexity of the vulnerability.

Product Support Policy
OBSBOT takes security issues very seriously. We do our best to provide continuous security updates for our IoT products, including OBSBOT Tiny series (Tiny, Tiny 4K, Tiny 2, Tiny 2 Lite), OBSBOT Meet series (Meet, Meet 4K), OBSBOT Me, and OBSBOT Tail Air. The security updates generally include the latest security patches, security vulnerability fixes, and other security improvements. We will maintain the security updates for at least 2 years from the launch day of certain device models.